Now more than ever travelers are realizing the value of a travel agent in a digital age that promised automated travel tools at every stop of the travel planning journey.
We have been presented with the most challenging of times, not only for the travel industry but for the world as a whole. In no means are we aiming to discount the severity of the global pandemic but we do feel it is an appropriate time to acknowledge the reasons we are so passionate about our profession and the benefits of great travel advisors.
At the end of the day, we can sum up just about every argument for or against with a simple question: Do you want to be filing a support ticket with an automated system for a travel refund? Better yet, do you want to be on hold for hours with multiple departments trying to get your refund or do you want someone advocating on your behalf? If you answered NO, we’re right there with you and we’re here to advocate on your behalf. Our relationships with the major travel suppliers are paramount during trying times.
For the cost of a nominal service fee, you are exposing yourself to years upon years of knowledge and relationships that you simply cannot get from a search of your favorite search engine or automated booking platform.
WE ARE HERE FOR YOU. WE ARE HERE WHEN IT’S GOOD BUT MOST IMPORTANTLY, WE’RE HERE WHEN THINGS GO WRONG AND WE LEVERAGE OUR EXPERIENCE, INDUSTRY KNOWLEDGE, AND BUYING POWER FOR YOUR BENEFIT.
Our family values come from strong leadership that breathes morality and transparency. We pride ourselves on possessing a strong moral compass and challenge one another regularly with accountability. From the top down, we preach respect and we live it on a daily basis.
Just as in our family values, our ethics hold equal importance in our business practices. We do not believe in back room deals. We rely on our standard of service and iron-clad relationships with long known partners to provide the best for our clients, employees and IC's alike.
Personalized high-quality service is our game and we are proven performers. Our love for what we do is evident in our relentless dedication to service. We are there for you before, during and after your travel arrangements to ensure fluidity in your trip.
We have a diverse body of agents that are multi-cultural and experienced in a wide array of destinations. We are experts in our fields and as such we are multi-lingual to ensure excellence in communication.
During business hours, you have access to our entire team who is ready and willing to help in any situation. At New Act Travel there is no such thing as afterhours, support is available to you 24/7. Through the use of our superior technologies, our support staff is in the know and at your service in the best and most crucial of times.
We care about everyone; ICs, employees, customers, vendors, our community and our environment. We sourced a building for our headquarters that is Platinum LEED Certified. Aside from our own philanthropic efforts, we offer many opportunities for our clients to engage in charitable legs of their travel.