We’re Here For You
March 16, 2020
Dear Travelers, Colleagues and Friends,
We have been presented with the most challenging of times, not only for the travel industry but for the world as a whole. Our thoughts and prayers are with those that have been both directly and indirectly impacted by the coronavirus. I can assure you that above all else, we are prioritizing the safety of our valued customers and employees.
I want you to know that in the same way that we welcomed you into the New Act Family, with nothing but transparency, strong service and a moral code of conduct, we’re here for you during this sensitive time. If you have any questions regarding travel restrictions, the rescheduling of planned travel, or anything else related to travel, please contact your local agency or personal travel advisor and they will be there to help you.
I cannot thank you enough for your support and understanding while we help to navigate these uncharted waters with you. I wish you and your families safety, health and a sense of peace during this time.
With a heavy heart,
Lili Dallal
President
New Act Travel
VALUES
Our family values come from strong leadership that breathes morality and transparency. We pride ourselves on possessing a strong moral compass and challenge one another regularly with accountability. From the top down, we preach respect and we live it on a daily basis.
ETHICS
Just as in our family values, our ethics hold equal importance in our business practices. We do not believe in back room deals. We rely on our standard of service and iron-clad relationships with long known partners to provide the best for our clients, employees and IC's alike.
SERVICE
Personalized high-quality service is our game and we are proven performers. Our love for what we do is evident in our relentless dedication to service. We are there for you before, during and after your travel arrangements to ensure fluidity in your trip.
MULTI-CULTURAL
We have a diverse body of agents that are multi-cultural and experienced in a wide array of destinations. We are experts in our fields and as such we are multi-lingual to ensure excellence in communication.
SUPPORT
During business hours, you have access to our entire team who is ready and willing to help in any situation. At New Act Travel there is no such thing as afterhours, support is available to you 24/7. Through the use of our superior technologies, our support staff is in the know and at your service in the best and most crucial of times.
WE SIMPLY CARE
We care about everyone; ICs, employees, customers, vendors, our community and our environment. We sourced a building for our headquarters that is Platinum LEED Certified. Aside from our own philanthropic efforts, we offer many opportunities for our clients to engage in charitable legs of their travel.